Contact information

Contact Information Policy – PERFUME GALA

At PERFUME GALA, we are committed to providing clear and reliable communication to our customers.

🔹 How You Can Contact Us

Customers can reach us through the following channels:

🔹 Response Time

  • We aim to respond to all inquiries within 24–48 hours (business days)

  • Response times may vary during peak seasons or promotions

🔹 Support Hours

Our customer support is available:

  • Monday to Saturday

  • 10:00 AM – 6:00 PM (PKT)

Messages received outside working hours will be answered on the next business day.

🔹 Types of Inquiries

You may contact us regarding:

  • Order status or tracking

  • Shipping or delivery issues

  • Returns, refunds, or exchanges

  • Product information

🔹 Important Note

Please ensure you provide correct order details (name, order number, and contact info) to help us assist you faster.

🔹 Data Privacy

Any information shared with us through contact channels is handled securely and used only for customer support purposes.

For any assistance, PERFUME GALA is always here to help you.